Refund & Return Policy

At FreshVion, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To qualify for a return:

  • The item must be in its original condition.

  • The product must include all original accessories and packaging.

  • Proof of purchase (order number or receipt) is required.

  • Returns must be approved by our support team before being shipped.

Returns sent without prior approval will not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Used nasal cannulas

  • Opened or used hygiene accessories

  • Products damaged due to misuse, accidents, improper handling, or unauthorized repairs

  • Clearance or final sale items

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Email: freshvion@gmail.com

Please include:

  • Your order number

  • Clear photos or videos showing the issue

  • A brief description of the problem

Once reviewed, we'll provide the best solution, which may include a replacement, replacement parts, or a full refund.

If the issue is our responsibility, we will cover any applicable return shipping costs.

Change of Mind Returns

If you no longer want the product or ordered the wrong model:

  • You may request a return within 30 days.

  • The product must be unused and in its original packaging.

  • The customer is responsible for return shipping costs.

  • Original shipping charges (if applicable) are non-refundable.

Return Process

  1. Email freshvion@gmail.com with your order number and reason for the return.

  2. Wait for return authorization and return instructions.

  3. Pack the item securely in its original packaging.

  4. Ship the item using a trackable shipping service.

  5. Send us the tracking number.

Please do not return any item before receiving return approval.

Refunds

After we receive and inspect your returned item, we'll notify you of the result.

If approved, your refund will be issued to your original payment method.

Please allow 3–7 business days for your bank or payment provider to process the refund after it has been issued.

Order Cancellations

  • Orders may be canceled for a full refund before they are processed for shipment.

  • Once an order has shipped, it can no longer be canceled. You may request a return after delivery if eligible under this policy.

Lost or Delayed Packages

If your package is delayed or appears lost in transit, please contact us.

We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Questions?

If you have any questions about our Refund & Return Policy, please contact us:

Email: freshvion@gmail.com

Our customer support team is happy to assist you and typically responds within 1 business day.