Warranty Policy

At FreshVion, we stand behind the quality of our products. This Limited Warranty covers manufacturing defects under normal use and is designed to give you confidence in your purchase.

12-Month Limited Warranty

All oxygen concentrators purchased from FreshVion are covered by a 12-month limited warranty from the date of delivery.

This warranty applies only to the original purchaser and is non-transferable.

What Is Covered

During the warranty period, we will repair, replace, or provide replacement parts (at our discretion) if the product has:

Manufacturing defects
Material defects
Workmanship defects
Functional failures that occur under normal use

If the exact model is unavailable, we may provide an equivalent replacement product.

What Is Not Covered

This warranty does not cover:

Normal wear and tear
Cosmetic damage (scratches, dents, discoloration)
Damage caused by drops, impact, misuse, or accidents
Improper installation or operation
Damage caused by liquids, fire, flooding, lightning, or other natural events
Unauthorized repairs or modifications
Damage caused by using incompatible accessories or power supplies
Routine maintenance items, filters, tubing, nasal cannulas, batteries, or other consumable accessories
Products purchased from unauthorized sellers

Warranty Claim Process

If you believe your product has a warranty issue, please contact us before returning the item.

Email: freshvion@gmail.com

Please include:

Order number
Full name
Description of the issue
Clear photos or a short video showing the problem

Our support team may provide troubleshooting steps before approving a warranty claim.

Warranty Resolution

Once your claim is reviewed and approved, we may choose to:

Repair the product
Send replacement parts
Replace the product
Provide another suitable solution

The type of resolution will depend on the nature of the issue and product availability.

Shipping for Warranty Claims

If the issue is confirmed to be covered under warranty:

Fresh Vion will cover the cost of shipping any replacement parts or replacement product.

For claims that are found not to be covered under warranty, the customer may be responsible for shipping costs and any applicable service fees.

Replacement Products

Replacement products or replacement parts may be new or professionally refurbished and will function like new.

The original warranty period continues from the original purchase date and does not restart after a replacement.

Warranty Limitations

This warranty is limited to the repair or replacement of the product.

To the maximum extent permitted by law, Fresh Vion is not responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use the product.