Shipping Policy

At FreshVion, we're committed to delivering your order as quickly and safely as possible. Please review the information below before placing your order.

Free USA Shipping

We offer FREE Standard Shipping on all orders shipped within the United States.

There are no hidden shipping fees at checkout.

Order Processing

  • Processing Time: 1–2 business days

  • Orders are processed Monday through Friday (excluding holidays).

  • Once your order has been shipped, you'll receive a confirmation email with your tracking number.

Please note that orders placed on weekends or holidays will be processed on the next business day.

Estimated Delivery Time

After your order has been processed, estimated delivery is:

USA: 7–12 Business Days

Delivery times are estimates and may vary due to weather, carrier delays, holidays, or other circumstances beyond our control.

Shipping Carriers

We work with trusted shipping partners, including:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Other regional delivery partners when available

The shipping carrier is selected based on your location and the fastest available service.

Order Tracking

As soon as your order ships, you'll receive a tracking email.

Please allow 24–48 hours for tracking information to become active after receiving your shipping confirmation.

Shipping Address

Please double-check your shipping address before placing your order.

If you need to update your address, contact us immediately at freshvion@gmail.com.

Address changes may not be possible once your order has been processed or shipped.

Delayed Deliveries

While most orders arrive within the estimated delivery time, delays can occasionally occur due to:

  • Severe weather

  • High shipping volumes

  • Carrier service interruptions

  • Holidays

  • Customs or transportation delays (when applicable)

We appreciate your patience and will gladly assist in tracking your package.

Lost or Missing Packages

If your tracking information shows no movement for an extended period or you believe your package has been lost, please contact us at:

freshvion@gmail.com

We'll work directly with the shipping carrier to investigate the shipment and provide the best possible solution.

If a package is marked as Delivered by the carrier but cannot be located, customers should first check with household members, neighbors, or the shipping carrier. If additional assistance is needed, we're happy to help investigate.

Incorrect or Damaged Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos or videos showing the issue

  • A brief description

We'll review your request and arrange a replacement or other appropriate resolution as quickly as possible.

Multiple Shipments

To speed up delivery, some orders may ship in separate packages. If this happens, you'll receive a tracking number for each shipment.

Shipping Restrictions

Currently, we ship within the United States only.

We do not ship to:

  • P.O. Boxes

  • APO/FPO addresses

  • U.S. territories (unless stated at checkout)

Need Help?

If you have any questions about shipping or your order, please contact us anytime.

Email: freshvion@gmail.com

Our support team typically responds within 1 business day.